This policy sets out how your personal data is collected and used (i) when you use the fuelGenie Mobile App, (ii) when you apply for and use our business account service, and (ii) when you participate in surveys and prize draws that we occasionally run in relation to fuelGenie.
Worldline is the controller of your data.
We respect your privacy and so all personal data is collected and processed to the highest standard in compliance with current data protection legislation.
Where you can get more information?
If you have any questions on this policy please contact us at https://www.fuelgenie.co.uk/help-and-support/contact-us.
We may update this policy from time to time and would encourage you to revisit it regularly to check you are happy with any changes. This policy is effective from 17th February 2021.
FUELGENIE BUSINESS ACCOUNT CARD SERVICE
DATA THAT WE WILL COLLECT
In order to apply for and to operate a fuelGenie account with us, we will need to collect some personal data about you and about your cardholders. This personal data may include your and your cardholders’ name and contact details and other information that identifies you personally. We may also collect additional information if you provide us with feedback on the service or if you use our help desk.
Your cardholders are individuals authorised by you to use the service. If you have provided us with cardholder names or other personal information, you confirm that you have obtained their consent to process this data.
RETENTION OF YOUR DATA
We will retain your data until your account is closed and for a period of seven years thereafter, as required by law.
HOW WE USE YOUR DATA
We need to process your personal data in order to process your application for and to operate the fuelGenie business account for you if you are successful in your application. Your data will be used in the following ways:
- To provide you with and operate the fuelGenie business account– which involves processing your data in order to set up, administer and maintain your fuelGenie account and all records relating to it
- To communicate with you about your fuelGenie account
- To obtain your views and feedback on the services that we provide in order to improve them in the future
- To enable us and third parties on our behalf to carry out technical, logistical or other functions to support the service and the technical and management systems upon which it relies
- To carry out credit checks and to manage and enforce any debts that are due to us
- To carry out identify checks and fraud prevention checks as we describe below
- To obtain insurance in relation to your fuelGenie account
- To enable us and third parties on our behalf to monitor website use and traffic patterns and carry out data analysis with regard to the fuelGenie accounts we operate in order to improve our services and for our internal business analysis
- To enable us to conduct marketing activities if you have consented to these as described below
- If you apply for another business account card scheme that is operated by Worldline, Worldline may use the data collected for the fuelGenie business account to decide if it will accept your application for the other business account card scheme
DISCLOSURES OF YOUR INFORMATION
In order to process your application for and to operate your fuelGenie account, we may need to pass on your data to other companies within the Worldline group of companies who help us operate the fuelGenie account card scheme.
Data may also be provided to companies outside the Worldline group in order to help us decide whether to accept your application, to help us operate your fuelGenie account and to help us continually improve the services that we deliver to you as follows:
- Insurers who may provide data to the UK Government for the purposes of participating in the UK Governments trade credit reinsurance scheme set up to support insurers during the Covid – 19 Pandemic
- Credit reference agencies to check your credit status
- Third party legal advisors and debt collection agents to assist in the collection of debt and resolution of any complaints
- Printers and suppliers who supply account cards and welcome packs
- Payment processors who may take payments from you
- Document storage companies who hold records of your account
- Trustpilot in relation to your participation in any review of our services (see below – Surveys)
We may also share your data with fraud prevention agencies to help prevent fraud and money laundering and to verify your identity.
When we and fraud prevention agencies process your personal data, we do so on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the Services you have requested.
We, and fraud prevention agencies, may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime. You may be refused certain services, finance or employment as a result of this.
Fraud prevention agencies can retain your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held by them for up to six years.
AUTOMATED DECISION MAKING
When you apply for a fuelGenie Account and periodically while you hold an account, your data will be passed to a credit reference agency who will use it to provide a credit rating to us. The credit rating is produced by an automated process and our decision regarding your eligibility for a business account card and the credit limit that may be applied from time to time to your account may be determined by that rating. You can obtain more information on how credit ratings are produced and used by clicking on this link https://www.creditsafe.com/gb/en/blog/credit-and-risk/what-is-a-business-credit-score.html.
If you have specifically opted in during the application or registration process with us, your personal data may be used to send you marketing communications depending upon the marketing preferences that you opted for.
You may opt out or change your marketing preferences at any time by contacting us at https://www.fuelgenie.co.uk/help-and-support/contact-us/.
ALTERNATIVE SCHEME PROVIDERS
If we are unable to offer you an account with fuelGenie we may be able to refer you to other companies who may be able to help. We will only do this if you consent. If you do consent we will only pass on contact details that you have provided in the referral message.
In order to monitor and improve our services we may contact you via email to invite you to review the services that we have provided to you and to collect your feedback.
Information collected as part of a survey that we conduct may include your name, your email address, your phone number, and your postal address. We will use this information, along with your answers to the survey questions as part of our market research that is used to improve our services. Any data that we process as part of our survey will be deleted 18 months after the closing date of the survey.
You may receive an invitation to enter promotional prize draws or competitions that we run from time to time when you participate in a survey or review of our services.
Data that we will collect
When you enter our prize draws or competitions, we may ask you to provide details of your name, your email address, your phone number, and your postal address, along with any other information required for entry into the prize draw.
How we use your information
We will use this information to operate the prize draw according to the prize draw rules. In the event that you win we may notify you of this via phone or email and we may have the prize delivered to your postal address.
By entering into the prize draw you will have consented to our use of this information on this basis. If you subsequently withdraw your consent your entry to any prize draw will be removed.
Retention of your data
Any data processed as part of a prize draw will be deleted 18 months from the closing date of the prize draw.
OVERSEAS TRANSFERS OF DATA
Since Worldline operates globally, your data may be transferred to affiliates and third parties outside of the European Economic Area to countries that do not have as strong data protection laws as may be in place in the UK or within the EEA. This is in order that we can provide services to you. In particular email communications that you receive may be provided via a US based supplier.
In any such cases we will ensure that strict contractual protection applies in order to ensure that adequate safeguards are in place.
If you would like more information on this then please contact us at https://www.fuelgenie.co.uk/help-and-support/contact-us.
A cookie is a file that is automatically stored on your computer when you visit our website that allows us to recognise that your computer has visited our website previously.
Access to the fuelGenie mobile application does not set any cookies.
FUELGENIE MOBILE APPLICATION
Data that we collect
If you use our fuelGenie mobile application, we will need to know your location. The application will ask for your consent before we collect this data.
We do not however collect any other data about you through the fuelGenie mobile app and this application does not collect any data that personally identifies you.
How we use your location data
We use location data to provide the service offered by the fuelGenie mobile application
fuelGenie Account holders
You may ask us to provide a copy of the personal information that we hold about you by contacting us at https://www.fuelgenie.co.uk/help-and-support/contact-us.
If you think any information we have about you is incorrect or incomplete, please email us as soon as possible using the link above.
You are also entitled to request the erasure of your data if you wish to stop using the Services.
If you believe that your information has been mis-used in connection with the Services you have the right to lodge a complaint at with the relevant Supervising Authority for your country. For the UK this is the Information Commissioners Office, https://ico.org.uk.