Fuel Cards Frequently Asked Questions

fuelGenie FAQs

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Applying for a fuelGenie account

You can go to our home page and click ‘Apply’ to go through our simple and secure online application. If you are having difficulties with this please call us on 0345 371 2490 or email at Enquiries@fuelgenie.co.uk and we will be able to assist.

Unfortunately no. fuelGenie is for business use only.

No! You can apply for the fuelGenie cards if your business has 1 vehicle or if you operate on a larger scale and have 1000s of vehicles.

We use an approved credit agency to undertake credit checks. If you are a limited company the credit checks are based on account information filed at companies house (You can supply us with recent accounts if not yet filed or P&L sheet) For non-limited companies or sole traders the credit check is run on the individual.

-Please note that Schools, Councils and Charities are not credit checked, but proof of legitimacy will be required.

You can add unlimited cards to your account free of charge!

You enter the monetary value that your business uses on fuel each month. This limit is an ‘account’ limit so irrespective of how many cards you have this is your credit limit for the agreed period across all cards. If you want to increase your credit limit please visit the Contact Us page and select the option for “raise my credit limit” as the reason for contacting us, filling in all the required information on the form.

Once you have been accepted you will be notified via email. You may call us at this point to confirm your account limit. Alternatively you will be notified of your account limit in your welcome letter (Will be with you 3-5 days after acceptance email). If you are not satisfied with your given limit please do contact us to discuss your options at 0345 371 2490 or email at enquiries@fuelgenie.co.uk.

You will receive your welcome pack with the cards you have added to your application within 3-5 working days of receiving your acceptance email. Also in your welcome letter you will find instructions on how to register your online ‘Manage my account’. Once you have registered your account you can start using your cards!

Only the account holder is able to make changes and place restrictions on the cards. The account holder may add card users to have a limit view of their own card details but they will not be able to make any amendments or see account details.

About fuelGenie

You only pay the pump price shown at the forecourt at the time of refuelling. This means that you always benefit from competitively priced fuel, which is on average 3ppl* cheaper.

(*Data supplied by our partners at Track Compare)

There are no set up fees or running costs for fuelGenie nor do we charge transaction fees. You will only pay for the fuel you use and not a penny more!

Manage my account is your free online reporting tool! From here you can run usage and VAT reports. You are also able to view the previous 12 months invoices, amend cards (issue new cards, replace and cancel cards). In addition you can also make interim payments to your account 24/7!

All fuel no matter where you fill up is purchased from the same refineries. All supermarket fuel complies with the industry standards. For more detailed information on fuel quality please refer to the individual supermarkets.

A fuelGenie card can be linked to a driver and or a vehicle. You can also have a pool card. We are flexible so you can choose whatever suits your business needs.

You will be invoiced on the 2nd, 9th, 16th and 23rd of each month and a DD will be taken seven days from that invoice date.


Please also note should your direct debit fail and payment is made by credit card, a penalty of £49 will be incurred and a fee of 2.35% will be charged by your credit card provider.

No, with fuelGenie you will pay the pump price only. We do not offer money off fuel, but on average you do save over 3ppl* (*Data supplied by our partners Track Compare)

Individual cards can be configured at the point of ordering to suit your business needs and preferences. You can use your fuelGenie cards to purchase petrol, diesel, LPG (where available) and car washes.

You can call us on 0345 371 2490 (open Monday to Thursday 09.00 to 17.30, Friday 09.00 to 17.00) or email at Enquiries@fuelgenie.co.uk.

You can call us on 0345 371 2490 (open Monday to Thursday 09.00 to 17.30, Friday 09.00 to 17.00) or email at enquiries@fuelgenie.co.uk.

The average 3.4 pence per litre saving message is based on the difference between the published Government Weekly road fuel prices and the price paid per litre of diesel by fuelGenie customers for the comparable period. Over a 10 week period (05.02.18 – 15.04.18) fuelGenie customers buying diesel at Tesco, Morrisons and Sainsbury's saved an average of 3.4 pence per litre when compared to the Government Weekly road fuel prices https://www.gov.uk/government/statistical-data-sets/oil-and-petroleum-products-weekly-statistics. fuelGenie cards can only be used at participating Tesco and Morrisons forecourts. fuelGenie credit facilities are subject to status and applications may be declined. Supermarket loyalty points can only be earned by individuals using their own loyalty cards at the point of purchase.

There are no set up fees or running costs for fuelGenie nor do we charge transaction fees. You will only pay for the fuel you use and not a penny more! However, the only exceptions to this are, should you choose to opt for a paper copy of your monthly invoice, £5 will be charged to your account. Please also note should your direct debit fail and payment is made by credit card, a penalty of £49 will be incurred and a fee of 2.35% will be charged by your credit card provider.

Using fuelGenie

fuelGenie is accepted at all Tesco, Morrisons and Sainsbury's in the UK and Northern Ireland. This also includes Tesco Express where the fuel is ESSO.

You are able to collect Tesco Club card points at Tesco filling stations and also at Tesco express where the fuel is ESSO. You can collect More points on fuel with the Morrisons Match & More card when refuelling at Morrisons’ forecourts. When refuelling at Sainsbury's forecourts you can collect Nectar points.

Your account limit is the maximum amount of spend you have for fuel each credit period irrespective of the number of cards you have. You will not be able to exceed this credit limit. If your credit limit is reached you will not be able to make further payments with your cards. You can make interim payments to allow more funds or if your credit limit is not sufficient please call us on 0345 371 2490 (open Monday to Thursday 09.00 to 17.30, Friday 09.00 to 17.00) or email at enquiries@fuelgenie.co.uk.

If you reach your credit limit you have several available options. You can make an interim payment via your ‘Manage My Account’ area or contact us to discuss a credit increase or change to billing schedule on 0345 371 2490 (open Monday to Thursday 09.00 to 17.30, Friday 09.00 to 17.00) or email at enquiries@fuelgenie.co.uk.

To discuss payment details please call us on 0345 371 2490 (Monday to Thursday 09.00 to 17.30, Friday 09.00 to 17.00) or email at enquiries@fuelgenie.co.uk.

If the fuelGenie card is declined at a participating petrol fuel station, the customer may return later in the day and try to make a payment again using the fuelGenie card. This must be done BEFORE midnight on the same day. If it is still declined, an alternative payment method will need to be used and the customer should inform fuelGenie on 0345 371 2490

Your fuelGenie account

You can order additional cards 24/7 by logging into you ‘Manage My Account’ area.

You can cancel current cards 24/7 by logging into your ‘Manage My Account’ area.

Yes! You can do this 24/7 from you ‘Manage My Account’ area.

To update your direct debit details please contact us on 0345 371 2490 (open Monday to Thursday 09.00 to 17.30, Friday 09.00 to 17.00) or email at enquiries@fuelgenie.co.uk.

Please also note should your direct debit fail and payment is made by credit card, a penalty of £49 will be incurred and a fee of 2.35% will be charged by your credit card provider.

If your current limit is no longer enough to cover your fuel costs then please contact us to discuss a credit increase or change to billing schedule. 0345 371 2490 (open Monday to Thursday 09.00 to 17.30, Friday 09.00 to 17.00) or email at enquiries@fuelgenie.co.uk.

If your business trading style has changed that’s not a problem, all you need to do is contact us on 0345 371 2490 (Monday to Thursday 09.00 to 17.30, Friday 09.00 to 17.00) or email at enquiries@fuelgenie.co.uk.

We are sorry that you are thinking of leaving us. We would like to understand why you want to leave us in case there is something we assist with. Please put your request to us in writing via email at enquiries@fuelgenie.co.uk. If you could also let us know why you wish to leave us, we can try to help.

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