We are making some changes to the way in which we manage the credit on fuelGenie.

The change will come into effect on the 1st of June 2017, the good news is you don’t have to do anything!

Explaining the change

Currently, when your monthly statement and invoice is produced, the credit on your account is reset. From the 1st June 2017 we will no longer be resetting your credit limit at this point but introducing a typical credit structure used by charge cards where the balance is updated on receipt of payments. This means a fixed credit limit will be applied to your account, and a statement and invoice will be issued as it is today.

We continuously monitor and review account spend and, subject to status, will automatically increase credit limits. We will keep you informed of any changes to your credit limit.

What does this mean to me?

The change will not affect the way in which you can use your fuelGenie account. You can continue to benefit from a no fees fuel card that gives you great value fuel at our participating supermarkets.

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We have included some handy FAQ’s below in case you need more details.

Best wishes

The fuelGenie Team

Frequently Asked Questions

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You are making the change at the beginning of the month, will this affect my credit limit?

No, your credit limit is still set so you have a sufficient level to cover your account spend.

I pay by Direct Debit, will this change affect my payments?

No. Direct Debits will be taken in the same way, however your available credit will adjust when we receive cleared funds.

I make interim payments; how will this affect my account after the change?

Interim payments made after an invoice is created will not be used to offset the balance due on that invoice; however, the credit will remain on your account and will be offset against the next available invoice created on your account

What will happen if I use all my credit limit?

If your total spend reaches 70% of your available credit we will automatically review this and either increase the credit limit, subject to status. If we cannot increase the credit limit we will make contact to alert you that you are approaching your limit and you can make an interim payment which you can easily do via your online account.

Who do I contact if I have questions about this?

The fuelGenie team is there to help, so if you have questions please do not hesitate to contact us on 0845 371 2490 or email enquiries@fuelgenie.co.uk