Manage your account when it's right for you, not for us.

fuelGenie’s online services mean that you have access to your account 24/7, putting you in the driver’s seat. Whether you want to set a spending limit, or manage any other aspect of our services, you can do it all online.

Ordering cards

You can order additional fuelGenie cards via the 'Manage cards' section once logged in. Additional cards will be dispatched within 10 working days.

Cancelled fuelGenie cards will be disabled within two hours of receiving your cancellation request.

Set spend limit by card

You have the ability to set, amend and restrict the spend limit on each fuelGenie card.

Maintain your account information

Your account information can be updated simply and quickly by clicking on 'Maintain my account information' in the 'Manage account' section.

View payment information

Here you can view your direct debit details. Should your bank details change, please contact the fuelGenie Customer Service Team on 0845 371 2490 to request an amendment. Please ensure we receive at least 14 days notice of the required change.

Invoice and statements

You can view your previous invoices online and access records of your previous 12 month’s transactions. Choose the 'View statements/invoices' option under 'Manage account'.

Management information and reports

Spend and usage reports by card can be generated at any time, enabling you to monitor the financial and fuel efficiency of all your vehicles. Transactions and reports can be downloaded to Microsoft Excel, allowing you to produce customised reports and speed up account reconciliation.

Online service for cardholders

You can set up your Cardholders with login details to enable them to view their own fuelGenie transactions. This allows you to request that Cardholders monitor their own spend and fuel efficiency. Individual Cardholders can only ever view information regarding their own fuelGenie card; they cannot make any changes to, or access any other information regarding your overall fuelGenie account.

Setting up card restrictions

For each of your fuelGenie cards you can restrict the holder usage in various different ways. One important restriction to keep up to date is the vehicle registration number (VRN) associated with each of your fuelGenie cards.

To find out how you can change the VRN associated with any of your fuelGenie cards or order a card with no VRN associated take a look at our VRN Restrictons page.

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